Privacy Policy
Welcome to Vitals Vault. Your privacy is important to us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have.
Last Updated: July 2025
1. What We Collect
- Account Info: Your name, email, phone number, and mailing address.
- Health Data: Lab orders, lab results, self-reported health inputs, and any data you choose to share with us.
- Usage Data: Information about how you use our website and services, including clicks, page views, and time spent.
- Device & Technical Info: Your IP address, browser type, device ID, and cookies.
2. Why We Collect It
- Provide our services and deliver your lab test results.
- Personalize your health insights and experience.
- Communicate with you about your account and orders.
- Improve our product and user experience.
- Maintain safety, security, and legal compliance.
3. How We Use Your Health Data
- Process your lab orders and provide results.
- Coordinate with healthcare professionals (only when needed and with your consent).
- Improve the quality of your experience using our services.
We do not sell your health data. We do not use your lab results for advertising.
4. Who We Share With
- Lab partners and licensed providers, only as needed to fulfill your orders.
- Service providers who support our platform (like hosting, tech support, and payment processing).
- Regulatory or legal authorities, only when legally required or to protect safety.
- Business partners or successors if we undergo a merger, acquisition, or reorganization (with privacy protections in place).
We never share or sell your personal or health data for marketing purposes.
5. Cookies and Tracking
- Understand how our website is used.
- Make improvements and fix bugs.
- Provide a better, more personalized experience.
You can manage cookie preferences in your browser settings.
6. How We Protect Your Data
We use modern security practices to protect your data, including encryption, secure servers, and strict access controls. While no system is 100% secure, we are committed to keeping your information safe.
7. Your Rights and Choices
You have the right to:
- Access the data we've collected about you.
- Correct inaccurate information.
- Delete your data from our system (unless required by law to keep it).
- Withdraw consent for data sharing at any time.
- Opt out of communications you no longer want to receive.
- SMS: reply STOP to opt out; reply HELP for help. Standard message/data rates may apply.
To make a request, contact us at support@vitalsvault.com. We will respond as quickly as possible, typically within 30 days.
8. Children's Privacy
Vitals Vault is intended for users aged 18 and older. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this policy from time to time. When we do, we'll post the revised version and update the effective date. Continued use of our services means you agree to the changes.
10. Contact Us
If you have questions, concerns, or requests regarding your privacy or data, please reach out:
- Email: support@vitalsvault.com
- Phone: +1 (888) 788-5326
- Mailing Address: Vitals Vault, 1700 7th Ave, Suite 2100, Seattle, WA 98101
11. Communication Preferences
11.1 Text Message Communications
By providing your mobile number to Vitals Vault, you agree that you may receive periodic text messages from us regarding your inquiries, orders, or updates about our products and services. Standard text messaging rates may apply as provided by your mobile carrier.
11.2 Opt-Out of Text Messages
If you wish to opt out of receiving text messages from us, you can do so at any time. To stop receiving text messages, please reply "STOP" to any text message you receive from Vitals Vault. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to start receiving messages again, you can sign up as you did the first time.
11.3 Assistance with Text Messages
If at any time you forget what keywords are supported, just text "HELP" to the number from which you received the messages. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
Please note that opting out of receiving text messages may impact your use of our services, as certain notifications and updates may only be provided via SMS.
12. Privacy and Data Sharing
12.1 Service Enhancement Only
Your personal information is used only to enhance our services. We do not share your data with any third party.
12.2 No Marketing Transfers
Vitals Vault is committed to protecting your privacy. We do not share, sell, rent, or lease your personal data to any third parties for their marketing purposes.
12.3 Confidential Handling
Any information collected on this site will be kept strictly confidential and will not be disclosed to any third party without your prior consent, except as required by law.
12.4 Mobile Data Restrictions
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.