Question 1

What is Vitals Vault and how is it different from a standard annual physical?

Accepted Answer

Vitals Vault is a comprehensive longevity lab testing program that runs 120+ biomarkers in a single visit through national CLIA-certified labs, then converts every data point into an AI- and clinician-reviewed action plan. While a typical physical checks fewer than 15 markers, we map cardiometabolic risk, hormones, inflammation, nutrient status, kidney and liver health, and biological age so you receive hospital-grade results with everyday guidance. Review what is included on our pricing page or head straight to secure checkout when you are ready.

Question 2

Who is a good fit for the Vitals Vault 120+ biomarker panel?

Accepted Answer

Our 120+-biomarker panel serves high performers, longevity seekers, people troubleshooting fatigue, weight loss resistance, hormone shifts, or family history risk, and anyone building a proactive baseline. More than 12800+ members already use Vitals Vault to surface what annual care misses. The membership is not an emergency service, but it gives you concierge-clinic depth for a fraction of the cost. Visit the welcome overview to see how onboarding works or compare bundles in pricing.

Question 3

Where is testing available and are there state restrictions?

Accepted Answer

We partner with more than 2,000 Quest Diagnostics patient service centers nationwide, so most members schedule a draw within a few miles of home or work. Right now we cannot support lab collections in NY, NJ, RI, NH, AK, MA, or CT. We will notify you as soon as those states open—join the waitlist through express checkout or connect with the team via the support center for alternatives.

Question 4

Which biomarkers are included in the Vitals Vault 120+ test panel?

Accepted Answer

The panel spans cardiometabolic markers (lipids, ApoB, insulin, HbA1c), thyroid and sex hormones, inflammation drivers like hs-CRP and homocysteine, micronutrients such as vitamin D, B12, and ferritin, kidney and liver health, CBC, urinalysis, and longevity metrics like PhenoAge inputs. Browse the complete list in the Vitals Vault biomarker index or preview how each marker shows up in your dashboard through the Free Lifespan Report demo.

Question 5

How accurate are the labs Vitals Vault uses?

Accepted Answer

All specimens are processed by CLIA-certified national reference labs such as Quest Diagnostics using FDA-cleared methodologies. Each order is double-verified, mapped to LOINC codes, and reviewed by our clinical team before release, ensuring hospital-grade accuracy. You can read more about our quality standards in the About Vitals Vault story and inside the HIPAA Notice.

Question 6

Will my doctor or specialist accept these lab results?

Accepted Answer

Yes. Every panel is ordered under a licensed physician, and your results include the performing lab, CPT codes, and reference ranges your care team expects. Download PDFs directly from the dashboard or share a secure link with your primary care doctor, specialist, or coach. Use the secure report sharing portal or contact support so we can prepare documentation for your visit.

Question 7

Do I need to fast or pause supplements before my blood draw?

Accepted Answer

We send personalized prep instructions after checkout, but most members fast for 10–12 hours, schedule a morning draw, hydrate well, and avoid supplements like biotin for at least 24 hours because they can interfere with assays. Continue prescription medications unless your prescribing doctor advises a change. If you have questions about medications, reach out via the support center or review the preparation checklist inside Express Checkout.

Question 8

How do I schedule my blood draw and choose a location?

Accepted Answer

Right after purchase you receive a scheduling email and dashboard prompt to pick a Quest Diagnostics location and appointment window. Most cities offer same-day or next-day slots, and you can add the visit to your calendar with one tap. Bring a photo ID—no paper requisition is needed because we transmit the order electronically. If you have not checked out yet, visit Express Checkout to see available times.

Question 9

What if I need to reschedule or cannot make my appointment?

Accepted Answer

You can reschedule directly from the Quest confirmation email or inside your Vitals Vault dashboard. Please move or cancel at least 24 hours in advance so the lab can release the slot. If you miss a draw entirely, message us via the support center—we will rebook you and keep your order active. The refund policy outlines timelines if you decide to pause instead.

Question 10

Can I request an at-home or mobile phlebotomy visit?

Accepted Answer

Today Vitals Vault panels are collected at Quest Diagnostics patient service centers so we can keep quality high and pricing flat across the country. Mobile phlebotomy is on our roadmap—join the waitlist during checkout or share your city with the team through the contact form so we can prioritize future launches.

Question 11

How soon do I receive my lab results and Functional Health report?

Accepted Answer

Most chemistry markers begin posting within 24–48 hours, and the full 120+-marker panel is typically finalized within five business days. As results clear we notify you by email and SMS, then unlock your Functional Health report, biological age score, and personalized action plan inside the dashboard. Preview the reporting experience in the Free Lifespan Report walkthrough.

Question 12

What happens if a value is high, low, or critical?

Accepted Answer

Every panel is reviewed by our clinical team before release. If a result is flagged critical, a board-certified clinician contacts you immediately with next steps and documentation you can share with urgent care or your physician. Elevated or low markers are highlighted in your report with interpretation, risk context, and recommended follow-up timing. You can also message the team via the support center for additional guidance.

Question 13

What is included in the Vitals Vault Functional Health report and Action Plan?

Accepted Answer

Your report compares each biomarker to both standard ranges and the tighter optimal ranges used in functional and longevity medicine. It prioritizes the biggest opportunities, outlines nutrition, supplement, and lifestyle adjustments, and captures clinician notes. See how insights roll up into your daily plan inside the product overview or in Pricing where we break down everything included.

Question 14

Can I trend my biomarkers over time or import past labs?

Accepted Answer

Yes. Upload PDFs or enter past lab data to build baselines, and every new draw is automatically charted so you can see trends, rate of change, and how close you are to optimal ranges. Use the secure sharing portal to collaborate with coaches or clinicians, and revisit the Welcome guide for step-by-step instructions.

Question 15

How much does the Vitals Vault panel cost and what is included in the $399 price?

Accepted Answer

For $399 you receive the physician order, Quest specimen collection, 120+ lab tests, the digital dashboard, Functional Health report, biological age calculation, and clinician-reviewed action plan—no hidden draw fees or add-ons. See the full breakdown on the pricing page or begin the order in Express Checkout.

Question 16

Can I use insurance, HSA, or FSA funds to pay for testing?

Accepted Answer

Vitals Vault does not bill insurance directly yet, but every order includes the documentation you need to submit a claim if your plan reimburses out-of-network labs. You can pay with an HSA or FSA card at checkout, and we automatically email an itemized receipt with diagnosis and CPT codes within three business days of scheduling. Keep that receipt handy for your plan administrator or download another copy in your member account.

Question 17

What is your refund and retest policy?

Accepted Answer

You can request a full refund within 48 hours of purchase as long as your specimen has not been collected. Once a sample is drawn the lab costs are incurred, but if there is a lab error or quality-control issue we cover a complimentary retest. Review detailed scenarios in the refund policy or message the team via the support center so we can help.

Question 18

Is my health data secure and HIPAA-compliant?

Accepted Answer

Yes. We secure every lab order with 256-bit encryption, HIPAA-compliant storage, and strict role-based access so only the clinicians supporting your case can view your results. We never sell or broker your data. Read more about safeguards in our HIPAA Notice and Privacy Policy.

Question 19

Can I download or delete my data if I leave Vitals Vault?

Accepted Answer

You can export your complete lab history and reports from the dashboard at any time. If you want your account closed or data deleted, email support@vitalsvault.com and our compliance team will confirm and complete the request within 30 days. Visit the Terms of Service for details on data ownership or contact us through the support center.

Frequently Asked Questions

Before You Order

Test Coverage & Lab Accuracy

Scheduling & Collection

Results, Action Plan & Follow-up

Pricing, Insurance & Payments

Data Security & Ownership

Ready to Stop Guessing About Your Health?