Rewards program terms

1. Eligibility

The Program is open to individuals who are legal residents of the United States, are at least 18 years old, have a Vitals Vault account in good standing, and live in a state where we offer lab testing. Lab testing is not currently available in New York, New Jersey, Hawaii, or Rhode Island. Each person may have only one Vitals Vault account and one Program membership. We may merge, suspend, or close duplicate accounts and cancel points in them. Membership is personal. Employees of Vitals Vault, its affiliates, and its clinical and lab partners, and members of their households, are not eligible unless we say otherwise in writing.

2. How points work

The Program awards points, shown as ✦ ("points"). Points are a promotional loyalty feature. They have no cash value. They are not money, a deposit, a gift card, or a credit balance, and they cannot be redeemed for cash except where a law specifically requires it. Points are not your property. We do not sell points, and you cannot buy, transfer, or pool them. Points do not earn interest. Your balance is shown in your account. Our records decide the balance unless you show us they are wrong. A displayed balance does not guarantee a reward.

3. Earning points

Current ways to earn are posted on the Rewards page. Unless an offer says otherwise, purchase points are earned on the amount you actually pay for eligible items after discounts, promo codes, and credits. Points are not earned on taxes, lab visit fees, shipping, gift orders, the portion of an order paid with a reward, cancelled or refunded orders, or purchases where awarding points is prohibited by law.

Purchase points post after the qualifying order is paid. They first appear as pending and become usable after a 14-day hold that starts at payment, if the order has not been refunded or charged back. Pending points cannot be redeemed. If points you believe you earned do not post, contact us within 90 days of the order date. After that, we are not required to review or credit them.

4. Unlimited Club invites

A member of the Unlimited Club may receive invite seats. When a friend joins the Unlimited Club through your seat and that friend's qualifying order is paid and not refunded, you earn 1,000 ✦. The friend does not earn those points for joining. You do not earn them for a seat you use yourself. Club points are held the same way as purchase points: they post when the order is paid and become usable after the same 14-day hold, if the seat is still joined. If the seat is released because the order is refunded or charged back, we reverse the full 1,000 ✦ award. A partial refund that leaves the seat joined does not reverse that award. A later join through the same seat on a new order is a separate award.

The friend must be eligible and must not already be an Unlimited Club member through an issued retest, as we determine. One account per person. Invites to members of your own household do not earn club points if we determine the invite is abuse, including a shared address, payment method, or device. Referring yourself does not earn club points. Seats do not expire. Referral points are limited to the seats we give you. When you share an invite, do not make claims about health outcomes, diagnoses, or treatment results, and disclose your connection to us where the law requires it.

5. Redeeming points

100 points equals $1 off a qualifying lab purchase, through a single-use reward code, unless a posted reward says otherwise. You can redeem once you have at least 500 points, and one reward can take off at most half of the lab subtotal on that order. We may change these limits, and we will post them on the Rewards page before they apply. The Unlimited Retests minimum of $199 is measured on the list price of the panel plus add-ons. Points and a reward coupon do not lower that counted amount. Reward codes have their own expiry and work once at lab checkout. If a code expires without ever being used or started at checkout, its points return to your balance about a day after it expires.

6. Reversals and inactivity

Refunds and cancellations reverse purchase points in proportion to the refund, and reverse a club award in full when the seat is released. If you already spent the points, your balance can go negative and later earnings repay it. Points stay active while you earn or redeem at least once in 12 consecutive months. If you do not earn or redeem for 12 consecutive months, your points expire.

7. Changes and the end of the program

We may change earning rates, rewards, and these Rewards Terms. Where the law requires notice of a material adverse change, we will give at least 30 days' notice. If we end the Program, you will have 30 days to redeem points that are then usable, unless a law requires a different window. We may suspend or close an account, and cancel points, for fraud, abuse, duplicate accounts, or a break of these Rewards Terms.

8. Disputes

The arbitration agreement and class-action waiver in the Terms of Service apply to the Program. Contact support@vitalsvault.com.