Vitals Vault Privacy Policy

1. What We Collect

• Account Info: Your name, email, phone number, and mailing address.
• Health Data: Lab orders, lab results, self-reported health inputs, and any data you choose to share with us.
• Usage Data: Information about how you use our website and services, including clicks, page views, and time spent.
• Device & Technical Info: Your IP address, browser type, device ID, and cookies.

2. Why We Collect It

• Provide our services and deliver your lab test results.
• Personalize your health insights and experience.
• Communicate with you about your account and orders.
• Improve our product and user experience.
• Maintain safety, security, and legal compliance.

3. How We Use Your Health Data

• Process your lab orders and provide results.
• Coordinate with healthcare professionals (only when needed and with your consent).
• Improve the quality of your experience using our services.

We do not sell your health data. We do not use your lab results for advertising.

4. Who We Share With

• Lab partners and licensed providers, only as needed to fulfill your orders.
• Service providers who support our platform (like hosting, tech support, and payment processing).
• Regulatory or legal authorities, only when legally required or to protect safety.
• Business partners or successors if we undergo a merger, acquisition, or reorganization (with privacy protections in place).

We never share or sell your personal or health data for marketing purposes.

5. Cookies and Tracking

• Understand how our website is used.
• Make improvements and fix bugs.
• Provide a better, more personalized experience.

You can manage cookie preferences in your browser settings.

6. How We Protect Your Data

We use modern security practices to protect your data, including encryption, secure servers, and strict access controls. While no system is 100% secure, we are committed to keeping your information safe.

7. Your Rights and Choices

You have the right to:

• Access the data we’ve collected about you.
• Correct inaccurate information.
• Delete your data from our system (unless required by law to keep it).
• Withdraw consent for data sharing at any time.
• Opt out of communications you no longer want to receive.

To make a request, contact us at support@vitalsvault.com. We will respond as quickly as possible, typically within 30 days.

8. Children’s Privacy

Vitals Vault is intended for users aged 18 and older. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this policy from time to time. When we do, we’ll post the revised version and update the effective date. Continued use of our services means you agree to the changes.